At WhiskeyAndWhisky.com, we want you to shop with confidence. We stand behind the products we offer and aim to make the return process clear and convenient. If something you ordered doesn’t meet your expectations, we’re here to help.
Please click the link below for detailed information regarding our return policy for items purchased through our partnership with Amazon.com.
Standard Return Window
Most physical items sold on WhiskeyAndWhisky.com can be returned for a refund or exchange within 30 days of delivery, provided they are unused, in original condition, and include all packaging, accessories, and inserts.
Before ordering, please review the product page for specific return eligibility. After your order ships, you can find return details in your account’s order history.
A refund is issued after our team receives the item and confirms it meets return eligibility. Processing may take up to 30 days. If we need more information to complete the return, we will contact you directly.
Holiday Extended Return Window
Items purchased between November 1 and December 31, may be returned through January 31.
Refund Timelines
After your refund is issued, your bank or payment provider may require additional time to post the funds.
| Refund Method | Estimated Timeframe |
|---|---|
| WhiskeyAndWhisky.com Store Credit | 2–3 hours |
| Credit Card | 3–5 business days |
| Debit Card | Up to 10 business days |
| Checking Account Refund | Up to 10 business days |
| Prepaid Cards | Up to 30 days (varies by card issuer) |
| Promotional Certificates | No refund issued |
Return Exceptions
Some items follow different timelines:
15 Days
- Electronics used for bar setups or accessories powered by batteries (must be unused and in original packaging).
90 Days
- Select refurbished bar tools and accessories in “Good” or “Excellent” condition at purchase.
- Most nonperishable cleaning and maintenance products.
365 Days
- Premium-grade refurbished bar equipment labeled “Premium Condition.”
Items That Cannot Be Returned
Certain products are non-returnable due to safety, customization, or regulatory reasons:
- Perishable or consumable goods (including whiskey, mixers, or food items)
- Items that may pose safety or hygiene concerns once opened
- Personalized or custom-engraved products
- Digital products, downloadable guides, or e-gift cards
- Items marked “Final Sale”
- Opened tasting kits or sampling sets
If a non-returnable item arrives damaged or incorrect, please contact Customer Support right away so we can assist.
How to Start a Return
To begin a return, log into your WhiskeyAndWhisky.com account, open your order details, and select Request Return. Follow the instructions provided for each item.
If a product was shipped by a partnered third-party seller, your return will be processed according to the seller’s return instructions. Sellers must offer one of the following:
- A return address within the United States
- A prepaid label
- A full refund without requiring the item to be sent back
Preparing Your Return Shipment
Please send the item back in unused condition with all original packaging, inserts, manuals, accessories, tags, and protective materials. Items returned missing components may incur additional fees.
Do not combine items from different orders in the same shipment. Each return must follow the specific instructions provided for that order.
Return Fees
Most returns are free; however, fees may apply in certain cases:
Return Shipping Fee
May apply if:
- You choose a paid carrier or drop-off method
- The item is oversized or heavy
- There is an unusual pattern of returns on your account
Late Return Fee
If the return is not postmarked by the stated “return by date,” the following may apply:
- 20% of item price for the first 30 days past the deadline
- 100% of item price after that period
Damage Fee
Up to 50% of the item price may apply if an item is returned with damage, missing parts, or clear signs of use. Items listed as Final Sale may incur a 100% fee if returned in used or altered condition.
Restocking Fee
May apply to:
- Opened software or bar-related tech
- Opened collectible items, limited-edition glassware, or themed bar sets
Fee: Up to 100% of the item price depending on condition.
Heavy or Oversized Items
Heavy or oversized items may incur additional handling or return shipping charges. These include:
- Items weighing 50 lbs or more
- Items with a packed length over 59 inches
- Items with a girth exceeding 130 inches
Some may require an arranged pickup appointment.
Discounted Purchases
If you return an item that was part of a bundle or discount requirement, your refund may be adjusted based on the terms of the promotion.
Returning a Gift
Gift returns can be submitted using the order number on the packing slip or digital gift receipt. Gift refunds are typically issued as WhiskeyAndWhisky.com store credit.
If you’d like an exchange, you’ll need to complete the return and place a new order.
Accidental Items Sent to Us
If an incorrect item is included in your return by mistake, please contact Customer Support. We cannot guarantee recovery of unintended items.
Bundle Purchases
Items sold as a bundle must be returned together. Partial returns are not eligible for refunds.
Policy Misuse
We strive to maintain a fair return experience for all customers. Accounts may be subject to review if unusual or excessive return patterns occur. WhiskeyAndWhisky.com reserves the right to adjust return availability, require additional documentation, or limit future returns in cases of suspected fraud or misuse.
WhiskeyAndWhisky.com may update this policy at any time.